Eliq Utility Customer Engagement Platform

Gallery Eliq Utility Customer Engagement Platform 1
Gallery Eliq Utility Customer Engagement Platform 1
September 2021
By Eliq
Headquarters 411 21 Gothenburg, Sweden
Share

Eliq Utility Customer Engagement Platform - Helping consumers to become more engaged in their energy use while becoming more loyal and profitable customers for their energy provider

Utilities find it challenging to differentiate their offering in a more competitive market place, have difficulties creating loyal customers that stays with them, and they have high costs of customer service. The first two are linked to the challenge with many markets opening up which puts more competitive pressure on utilities to offer great services or they risk loosing their customers. At the same time, their customers expect more from digital services than in the past as they have grown accustomed to services from tech companies. The Eliq customer engagement platform and apps bring utilities all over the world closer to their customers by offering self-service and insights giving end-customers total control of their consumption. Self-service functionality includes seeing the latest bills, an overview of contracts, and submit meter reads. Insights functionality includes forecasting of their consumption, comparison of their consumption with similar households, and a breakdown of their energy consumption into ten different categories showing how their energy is used in their home. This results in the utility getting 10x engagement from their end-customers, reduced churn, reduced cost-to-serve, and increased in-app up-selling.

Key features

  • Dis-aggregate 10 types of energy consumption data
  • Around 70% of users lower their energy consumption
  • Around 60% of users invest in energy efficiency

Profitability

  • Around 70% lower customer churn
  • Increased customer engagement

Categories of Application

Maturity Stage

  • Medium and large scale commercialization
  • Small scale commercialization
  • Initial market commercialization
  • Prototype testing in the real world
  • Prototype testing 1:1 in the lab

Looking For

Activity Region

  • /

South america

Chile,

  • Headquarters
  • Activity

The information set out above, is solely for the purposes of information and the Solar Impulse Foundation does not provide any guarantee as to its authenticity, completeness or accuracy. This information does not constitute investment advice or a recommendation to buy into, transact or to enter into any agreement with any of the parties or persons mentioned above. Potential investors or interested parties are solely responsible for their investment or business decisions and for performing any due diligence required by the circumstances.