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Sign upNovember 9, 2022
Schneider Electric
Rueil-Malmaison
Schneider Electric and Eliq partner to give consumers control of their in-home energy management. The collaboration of the two companies will transform how homeowners manage and consume their energy loads and therefore lower their energy bills. Together, they have committed to accelerate the decarbonization of the European housing stock and help consumer lower their energy bills. Eliq works with 25+ utilities across Europe and their main priority is to help end customers optimize the energy of their homes.
Homeowners can achieve up to a 7% reduction in their overall energy consumption. This is made possible through advanced energy management tools and real-time insights that allow consumers to monitor, control, and optimize their in-home energy usage more effectively.
Utilities find it challenging to differentiate their offering in a more competitive market place, have difficulties creating loyal customers that stays with them, and they have high costs of customer service. The first two are linked to the challenge with many markets opening up which puts more competitive pressure on utilities to offer great services or they risk loosing their customers. At the same time, their customers expect more from digital services than in the past as they have grown accustomed to services from tech companies. The Eliq customer engagement platform and apps bring utilities all over the world closer to their customers by offering self-service and insights giving end-customers total control of their consumption. Self-service functionality includes seeing the latest bills, an overview of contracts, and submit meter reads. Insights functionality includes forecasting of their consumption, comparison of their consumption with similar households, and a breakdown of their energy consumption into ten different categories showing how their energy is used in their home. This results in the utility getting 10x engagement from their end-customers, reduced churn, reduced cost-to-serve, and increased in-app up-selling.
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