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Eliq Utility Customer Engagement Platform

A customer engagement platform that offers end-customers control of their energy consumption

September 2021
Gallery Eliq Utility Customer Engagement Platform 1
Gallery Eliq Utility Customer Engagement Platform 1


Utilities find it challenging to differentiate their offering in a more competitive market place, have difficulties creating loyal customers that stays with them, and they have high costs of customer service. The first two are linked to the challenge with many markets opening up which puts more competitive pressure on utilities to offer great services or they risk loosing their customers. At the same time, their customers expect more from digital services than in the past as they have grown accustomed to services from tech companies. The Eliq customer engagement platform and apps bring utilities all over the world closer to their customers by offering self-service and insights giving end-customers total control of their consumption. Self-service functionality includes seeing the latest bills, an overview of contracts, and submit meter reads. Insights functionality includes forecasting of their consumption, comparison of their consumption with similar households, and a breakdown of their energy consumption into ten different categories showing how their energy is used in their home. This results in the utility getting 10x engagement from their end-customers, reduced churn, reduced cost-to-serve, and increased in-app up-selling.

Label Date September 10, 2021
By Eliq
From Sweden
Maturity stage Medium and large scale commercialization
Looking For Network, New clients, Visibility, Partners, Credibility

Implementation Stories

Eliq Utility Customer Engagement Platform by Eliq
Implemented by Schneider Electric in Rueil-Malmaison (France) in 2022

Schneider Electric and Eliq partner to give consumers control of their in-home energy management. The collaboration of the two companies will transform how homeowners manage and consume their energy loads and therefore lower their energy bills. Together, they have committed to accelerate the decarbonization of the European housing stock and help consumer lower their energy bills. Eliq works with 25+ utilities across Europe and their main priority is to help end customers optimize the energy of their homes.


Up to 7% home energy consumption reduction


The environmental benefits

  • Dis-aggregate 10 types of energy consumption data
  • Around 70% of users lower their energy consumption
  • Around 60% of users invest in energy efficiency

The Financial benefits

  • Around 70% lower customer churn
  • Increased customer engagement

Activity Region

  • /

South america


  • Headquarters
  • Activity

Company Profile


Eliq is an energy management company, dedicated to improve the way we use energy in our everyday life.

View company profile Solution website
Headquarters 411 21 Göteborg, Sweden
Contact the Solution Provider Add to Favorites

The information set out above, is solely for the purposes of information and the Solar Impulse Foundation does not provide any guarantee as to its authenticity, completeness or accuracy. This information does not constitute investment advice or a recommendation to buy into, transact or to enter into any agreement with any of the parties or persons mentioned above. Potential investors or interested parties are solely responsible for their investment or business decisions and for performing any due diligence required by the circumstances. The innovator Eliq has asserted ownership of the intellectual property rights for images, videos, and content showcased above, affirming full and unrestricted usage rights, and has provided explicit permission for the Solar Impulse Foundation to publish such information designated as "public" in the application form.