Eyetech Remote Assistance - A remote assistance platform developed to assist with knowledge sharing, quicker problem-solving and quality improvement of services
Eyetech is the world's first hands-free Android tablet wearable computer for industrial workers. And not only that, it's all voice-activated. This solution addresses the growing skill gap between retiring engineers & recent graduates entering the job market. The lack of proper skills has led to a growing number of quality and performance issues which have resulted in unsatisfied customers, low productivity & late delivery on projects. Eyetech is an "I see you see" method that is used by a remote technician to seek assistance from a specialized technician or supplier of products. The whole concept was developed to improve and fill the void that is experienced by the industry due to the lack of skills within the HVAC market. The concept allows for lowering the costs related to travel since one senior specialist can assist multiple teams from one central location to solve problems.
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