Eyetech Remote Assistance

Gallery Eyetech Remote Assistance 1
Gallery Eyetech Remote Assistance 1
November 2020
By Engie
Headquarters 92400 Courbevoie, France

Eyetech Remote Assistance - A remote assistance platform developed to assist with knowledge sharing, quicker problem-solving and quality improvement of services

Eyetech is the world's first hands-free Android tablet wearable computer for industrial workers. And not only that, it's all voice-activated. This solution addresses the growing skill gap between retiring engineers & recent graduates entering the job market. The lack of proper skills has led to a growing number of quality and performance issues which have resulted in unsatisfied customers, low productivity & late delivery on projects. Eyetech is an "I see you see" method that is used by a remote technician to seek assistance from a specialized technician or supplier of products. The whole concept was developed to improve and fill the void that is experienced by the industry due to the lack of skills within the HVAC market. The concept allows for lowering the costs related to travel since one senior specialist can assist multiple teams from one central location to solve problems.

Key features

  • CO2 emissions reduction from reducing professional trips to 1 per month: 0.571 t CO2eq
  • Improved efficiency of HVAC equipment by cutting down time by 15%
  • Reduction on fuel consumption due to travel reduction (env. 1704km reduction per month)


  • OPEX ROI : less than 3 year
  • Time savings and travel costs reduction induces up to 85 000 savings per year

Categories of Application

Company Profile

Maturity Stage

  • Medium and large scale commercialization
  • Small scale commercialization
  • Initial market commercialization
  • Prototype testing in the real world
  • Prototype testing 1:1 in the lab

Looking For

Activity Region

  • /


South Africa,

  • Headquarters
  • Activity

Related Topics

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